Returns & Refunds

All Sales Are Final

All purchases made through The Plaza Boutique online store are final sale. We do not accept returns or exchanges, and refunds will not be issued for changes of mind, sizing preferences, or other personal reasons.

We encourage customers to review product descriptions, sizing, and order details carefully before completing their purchase. Should you have any questions about an item prior to ordering, our team will be happy to assist.

Damaged, Defective, or Incorrect Items

We take great care in preparing and packaging each order. If your item arrives damaged, defective, or incorrect, please contact us at plazashops@fairmont.com promptly upon receiving your order.

Please include your order number, a description of the issue, and photographs of the item and packaging, if applicable.

Our team will review your request and work with you to provide an appropriate resolution, which may include a replacement or refund.

Order Cancellations

Once an order has been placed, we cannot guarantee that it can be modified or canceled. Please contact us as soon as possible if you need assistance.

Refunds

Refunds are only issued in approved circumstances, including where required by applicable law. If a refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.

Questions?

For assistance with your order, please contact plazashops@fairmont.com.